FAQ — what Alpha Loyalty can and can't do
Short answers about Alpha Loyalty features, limits and use cases.
45 articles
- Is Alpha Loyalty free?
- Can your team set up the loyalty program for me?
- Can I test the loyalty program before my customers see it?
- Can I run different loyalty programs for different customer groups, like retail and wholesale?
- Can I exclude some customers from the loyalty program, like staff or wholesale buyers?
- Do customers need a separate sign-up to join the loyalty program?
- Can customers earn points for every dollar spent, or a fixed number of points per order?
- Can I choose when points are awarded, for example only after an order is paid or fulfilled?
- Can I choose whether taxes, shipping and discounts count toward points?
- Can customers earn points only in some sales channels, like the online store but not in-store?
- Can I give more points for certain products or collections, or no points for some products?
- Can customers earn points for signing up, on their birthday or for subscribing to my newsletter?
- Can customers earn points for product reviews?
- Can customers earn points for following my brand on social media?
- Can I run a "double points" promotion?
- Can I add or remove points manually?
- Can I reward customers for actions that are not on the list, like booking a workshop?
- Can points expire?
- Are points taken back when an order is refunded or canceled?
- What rewards can customers get for their points?
- Can I set a points-to-dollar value, like 100 points = $1 off, and let customers spend as many points as they want?
- Can I set a minimum order amount for a reward?
- Can a reward apply only to certain products or collections?
- Can Alpha Loyalty rewards be combined with other discounts?
- Can I choose my own discount code name for loyalty rewards?
- Do customers need to enter a discount code to use their rewards?
- Can I customize the loyalty widget to match my brand?
- Can I have a dedicated loyalty page in my store?
- Can I show how many points customers will earn on product pages and in the cart?
- Can customers see their points in their customer account?
- Can I open the loyalty widget from my own menu link or button?
- Can the loyalty widget be in a language other than English?
- Do I need to edit my theme code?
- Does Alpha Loyalty work with Shopify POS?
- Can I move my customers' points from another loyalty app?
- Can customers get points for orders they placed before I installed Alpha Loyalty?
- Can Alpha Loyalty send emails about points and VIP tiers?
- Does Alpha Loyalty work with Shopify Flow?
- Does Alpha Loyalty work with multiple currencies?