Alpha Loyalty integrates seamlessly with Shopify POS, allowing your in-store customers to earn and redeem points just like online shoppers.
With the POS extension, staff can see whether a customer is a member of any of your loyalty programs, check their points balance and VIP tier, adjust points manually, and apply any available rewards.
Integration prerequisites
Before you begin, make sure:
Alpha Loyalty is installed in your Shopify Admin.
You have the latest version of Shopify POS on your iOS or Android device.
Your Points or VIP program is enabled in Alpha Loyalty.
POS Pro vs. Standard POS
Feature | POS Pro | Standard POS |
Automatic discounts (e.g., VIP tier rewards with automatic application method) | ✅ Supported | 🚫 Not supported |
Multiple discounts per transaction (e.g., a reward plus an existing discount or two rewards) | ✅ Supported | 🚫 Not supported |
Product-level discounts across multiple items in the cart | ✅ Supported | 🚫 Not supported |
How to add Alpha Loyalty to Shopify POS
You can add the Alpha Loyalty tile to your POS smart grid either from your Shopify Admin or directly on your mobile device.
Option 1 — Add from Shopify Admin
1. Go to Shopify Admin → Sales channels -> Point of Sale → Settings.
2. Under Customize, click Smart grid.
3. Choose your smart grid template.
4. In the sidebar, select Add tile → Embedded Apps → Alpha Loyalty.
5. Add the Alpha Loyalty POS UI extension.
Note: You can also add the “Alpha Loyalty - App link” tile for quick access to your Alpha Loyalty dashboard on mobile.
6. Drag and drop the tile where you want it to appear, then click Save.
Any changes made to the smart grid in Shopify Admin automatically sync with your Shopify POS app (and vice versa).
Option 2 — Add from Shopify POS App
1. Open the Shopify POS app on your mobile device.
2. From the home screen, tap Add tile → App.
3. Select Alpha Loyalty from the list.
4. Add the Alpha Loyalty POS UI extension.
5. Drag and drop the tile to your preferred position, then tap Save.
Allowing staff to adjust points from POS
You can enable a button in POS customer profiles so staff can manually edit point balances when needed.
1. Go to Shopify Admin → Point of Sale → Settings → POS Apps → Alpha Loyalty.
2. Under Additional areas (Customer details), click Add to place the Alpha Loyalty button in the customer details view.
3. Once added, staff can open any customer profile in POS and adjust their points balance at any time.
Redeeming points for in-store orders
1. Open the Shopify POS app.
2. Add a customer to the cart (email must match a loyalty member account).
3. Add products to the cart.
4. Tap the Alpha Loyalty tile.
5. Available rewards and promotions will appear based on the customer’s points balance and VIP tier.
6. Tap a reward to apply it.
7. Review the cart details (including the Alpha Loyalty discount) and tap Checkout.
8. Points will be automatically deducted from the customer balance once the order is completed.
How customers earn points in-store
Customers earn loyalty points for purchases made through approved order channels - including in-store orders via Shopify POS.
In Alpha Loyalty, this is managed through the “Place an order” earning rule within each loyalty program.
To confirm your POS is eligible:
1. Go to your Alpha Loyalty dashboard and open the program where you are interested in.
2. Click on the "Place an order" earning rule.
3. In the right side menu, check your Sales channels settings and make sure POS is enabled.
Next steps
Once setup is complete:
Test the integration by adding a test customer in Shopify POS.
Complete a sample order and verify that points are earned or redeemed correctly in your Alpha Loyalty dashboard.
If results don’t appear as expected, review your customer eligibility, reward and sales channel settings or contact Alpha Loyalty support for help.