Guest mode vs. signed-in mode in the widget

When a customer visits your store, Alpha Loyalty checks whether they are signed in to their account. Their experience in the loyalty widget will depend on this status.

If the customer is browsing without signing in, the widget will appear in guest mode.

Displays a welcome message encouraging new visitors to join your loyalty program.

Shows an overview of the points system and includes a link to the “Ways to earn” and “Rewards” sections, letting customers navigate directly to the detailed earn ways and reward lists.

Shown when there's an active points program on your website.

Highlights VIP tiers, showing tier names and requirements, with a link to view the details for each tier.

Shown when there's an active VIP program on your website.

When the customer signs in, the widget automatically updates to show their personal loyalty information.

Shows current points balance and VIP tier.

Lists all active rewards, plus a history of redeemed rewards.
​

Shows an overview of the points system and includes a link to the “Ways to earn” and “Rewards” sections, letting customers navigate directly to the detailed earn ways and reward lists.

Shown when the customer is eligible for a points program on your website.
​

Highlights VIP tiers, showing tier names and requirements, with a link to view the details for each tier.

Shown when the customer is eligible for a VIP program on your website.

Provides a detailed log of all point balance changes - including points earned, redeemed, or adjusted - as well as progress between VIP tiers. Each entry includes a comment, which you can add or edit in the Activities section of the app.​

Guest mode is based on whether the customer is signed in, not whether they have an account.

For example, with new Shopify accounts, an account is created automatically after a customer’s first purchase. However, even though the account exists, the customer still needs to sign in with a secure code to view their points and rewards in the widget.