The "Free shipping" reward allows customers to redeem their loyalty points for free shipping on their next order. This is one of the simplest and most effective ways to boost conversions, since shipping costs are often a barrier to checkout.
How It Works
Customers redeem the reward in the Loyalty Widget by spending points.
When the reward is activated, the app generates a unique discount code which applies automatically at checkout if the order meets the reward conditions.
Step 1: Open program settings
Go to your Alpha Loyalty dashboard.
Open the program where you want to add the reward.
Click Add way to redeem -> Free shipping.
Step 2: Configure reward details
1) Point cost: Set how many points are required to redeem free shipping.
2) Minimum purchase amount: Order value required to use this reward (if any).
3) Maximum shipping cost: Set a maximum shipping cost this reward can be applied to.
4) Discount combinations: Choose whether this discount can combine with product or order discounts.
5) Widget texts: Add the title and description shown in the Loyalty Widget.
Step 4: Save and activate
Save your settings and activate the reward.
If the program this reward belongs to is also active, eligible customers will now see it in the Loyalty Widget and can redeem it according to your rules.
Things to keep in mind
Rewards apply to the order only if all conditions are met (e.g., minimum order value).
Discount codes are applied automatically at checkout. Even if a customer copies the code, it cannot be reused on another order — special parameters are required for the discount to work. This ensures security and prevents fraud.
If a customer activates the reward but doesn't complete a qualifying purchase, they can cancel the reward and get their points back.
