If you’re using “Price reduction” discounts, avoid any price changes during active campaigns.

When a “Price reduction” discount is applied, the product’s price is changed as if done manually in your store’s admin panel. If you change the prices for the products again, this may overwrite the discount.

To restore discounts erased by external price changes, you can reactivate the discount campaign (deactivate and then activate it again). However, any price changes made during the active campaign will be lost.

For smoother management, deactivate your campaigns before updating product prices, then reactivate them once changes are complete.

External price changes may come from:

If your store regularly undergoes price modifications, “Price reduction” campaigns may not be the best solution.